Tea is final sale. If you are truly unhappy with a tea that you have purchased, please contact me within 2 months of your original order and I will do my best to send you something more to your liking.
I gladly accept returns and exchanges on unused teaware.
Contact me within 7 days of delivery, and ship items back within 14 days of delivery.
Broken or damaged goods
All packages are wrapped with extreme care but accidents in the postal system are known to happen. If your package arrives damaged due to postal mishaps I will refund your money, less shipping and handling costs. A photo of the broken item needs to be sent to me for verification.
I am happy to exchange any item purchased from me within 14 days of receiving your package according to your tracking number delivery date. All items must be returned to North Winds Tea at the cost of the customer. Additional shipping charges will be applied for an exchanged item. An exchanged item will not be sent until the original item has arrived back. I will not exchange an item that has been damaged due to neglect of the customer. If an exchanged item is returned to me damaged I will not send a replacement without additional charges.
If you do decide to return an unused item, North Winds Tea will refund the cost of the item less shipping and handling. All shipping charges for a returned item will be at the expense of the customer. Any returned items that arrive damaged will not receive a refund. A refund will be issued once the original item has arrived undamaged. Please ensure you package any returned item carefully as teaware is fragile.